Rojales on the gaming floor at Pala Casino, Spa & Resort on Thursday, January 2, 2020. Brian Roe, director of cage, credit and player development, stands with Executive Host L.J. “You just have to know what they’re used to and what they’re expecting when they come in,” Harlow said. Or they may want to be served by a favorite waiter at one of the restaurants. Making guests happy and keeping them coming backĭebra Harlow, a senior executive casino host at Pechanga Resort Casino, said part of the job when guests arrive is to make sure that things are set up how guests want them.įor example, if the guest is staying in the hotel, they might want a room with a certain view, or extra water or extra pillows in their room.

Ippolito said that successful casino host must look at the position from a sales mentality while also being a relatable people person. “We have a lot of guests who are older who don’t get to see their families very often and have grandchildren all over the country and if you really think about it, most of the time they see us more often than they see their own family members.”įor many people, the thought of a casino host might conjure up an image of the person who walks the casino floor, greeting to those players and giving out comps, and while that is a part of the job, it’s far more involved than that. “I’m always amazed by it because I realize how much of an impact we do have on people’s lives,” said Rojales, a host at Pala Casino, Spa & Resort. Larger properties in Southern California employ anywhere from a dozen to more than 20 hosts. But he’s not a neighbor or relative of the senders, he’s their casino host.Ĭasino hosts work primarily with a property’s higher level players, aiming to build relationships with those players in a bid to get them to become regulars who return frequently. Rojales to receive excited texts and pictures of cruises and Hawaiian vacations to his phone.

Vip host casino job morongo